By using the Blue (“Service”), you ("You") are agreeing to be bound by the following terms and conditions (“Terms of Service”). Bloo, Inc (“Company”) reserves the right to update and change these Terms of Service with 30 days notice via email.
If you break any of the rules below, we might have to close your account. Using our service is entirely your choice and responsibility. We provide the service as it is and when it's available. We only offer technical support through email. Keep in mind that we use third-party suppliers and hosting partners to offer the necessary equipment, software, networking, storage, and related technology needed for the service.
You're not allowed to change or hack the service. Also, you can't alter another website to falsely suggest that it's linked to our service or our company. You agree not to copy, sell or use any part of the service without our written permission.
We can remove content and accounts that we believe are illegal or break any party's intellectual property or these terms of service. If you verbally, physically, or in writing abuse or threaten any service customer, company employee or officer, we will close your account immediately.
If you're using our service way more than the average customer, we might temporarily disable your account. We'll try to contact the account owner before we take any action, except in rare cases where the level of use could affect the service for other customers.
We can't promise that the service will meet your specific needs, be uninterrupted, timely, secure, or error-free, or that the results from using the service will be accurate or reliable. We also can't guarantee the quality of any products, services, information or other material you get through the service, or that any errors in the service will be fixed.
You understand and agree that we're not responsible for any direct, indirect, incidental, special, consequential or exemplary damages. This includes loss of profits, goodwill, use, data or other intangible losses, even if we've been told about the possibility of such damages. This could result from:
• Using or not being able to use the service
• The cost of getting substitute goods and services resulting from any goods, data, information or services bought or obtained, or messages received or transactions entered into through or from the service
• Unauthorized access to or alteration of your transmissions or data- Statements or conduct of any third party on the service
• Any other matter relating to the service
If we don't exercise or enforce any right or provision of the terms of service, it doesn't mean we've given up such right or provision. These terms of service make up the whole agreement between you and us and govern your use of the service. They replace any previous agreements between you and us (including any previous versions of the terms of service).
If you have any questions about the terms of service, you can email us at help@blue.cc. Any new features that add to or improve the current service, including the release of new tools and resources, will be subject to the terms of service. If you keep using the service after any changes, it means you agree to those changes.
Refunds.
If you're not happy with the service you first bought from us, you can cancel it. To do this, you need to write to us within 30 days of your first order (we'll call this the "refund period"). If you cancel within this time, we'll give you back the money for the part of the service you haven't used yet. This will be the same amount you've already paid us for this period of your subscription, unless the law says we need to give you a different amount. We'll give you the refund in the same currency you paid us in.
This refund only applies to the first time you buy the service. It doesn't apply to any other purchases, upgrades, changes, or renewals of the service. Please note that we can't refund any differences caused by changes in currency exchange rates or any fees that third parties have charged you, like wire transfer fees. After the refund period, you can't get a refund or cancel your subscription fees.
If we think you're cancelling in bad faith or to avoid paying for a service you've actually used and enjoyed, we can refuse your refund request, as long as the law allows us to.
Service Level Agreement.
Our Service Level Agreement (SLA) promises that our service, Blue, will be up and running 99.9% of the time. This means it might be unavailable for about 9 hours in a year. If we need to do any planned maintenance that might cause downtime, we'll try to let users know beforehand. We'll also do our best to schedule this maintenance during times when not many people are using the service. Our support team will try to respond to all questions and issues within 24 hours.
Non-Disclosure Agreement.
Any information you upload to Blue is private and we won't look at or screen it before it's uploaded. We won't look at or share any data you upload, unless a government agency asks us to with a court order. If you delete any files, they're completely removed from our systems and neither you nor we can get them back. The only people who can see the data you upload to Blue are those who you've specifically added to the projects where the data is. No one else using Blue, who is not part of your organisation's account, can see it.
Changes of Services.
The Company reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, any part of the Service with or without notice.
Prices of all Services are subject to change upon 30 days notice from us. Such notice may be provided at any time by posting the changes to the Service itself.
The Company shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.CopyrightAll content posted on the Service must comply with international copyright law.
We claim no intellectual property rights over the material you provide to the Service. All materials uploaded remain yours.
The Company does not pre-screen content, but reserves the right (but not the obligation) in their sole discretion to refuse or remove any content that is available via the Service
The look and feel of the Service is copyright© Bloo, Inc. All rights reserved. You may not duplicate, copy, or reuse any portion of the HTML, CSS, JavaScript, or visual design elements without express written permission from the Company.
Privacy.
All content posted on the Service must comply with international copyright law. We claim no intellectual property rights over the material you provide to the Service. All materials uploaded remain yours. The Company does not pre-screen content, but reserves the right (but not the obligation) in their sole discretion to refuse or remove any content that is available via the Service
The Company reserves the right to promote the fact that you use Blue by posting your company logo as displayed on the website of your email address. By signing in or up to Blue, you give permission for The Company to promote this fact in their marketing materials including, but limited to, the website, printed materials, and email communications.
Third Party Processors.
We limit data sharing where possible, and will never use or sell your data for commercial reasons. We only share your data in order to operate or improve the service (i.e. the use of Analytics software to better understand how our customers use Blue, to further improve The Service).
Find below the following companies with who we share data points with:
• Google (Fabric Crash Reporting, Location Services, Google Play Store)
• Amazon (Infrastructure)
• Stripe (Payment & Subscription Data)
• Apple (iOS & App Store Data)
• Simple Analytics (Page views)
• Facebook (Advert Attribution Tracking)
• Render (Infrastructure)
• Cloudflare (DNS)
• Mäd (Marketing Services)
