By using the Blue (“Service”), you ("You") are agreeing to be bound by the following terms and conditions (“Terms of Service”). Bloo, Inc (“Company”) reserves the right to update and change these Terms of Service with 30 days notice via email.
If you break any of the rules below, we might have to close your account. Using our service is entirely your choice and responsibility. We provide the service as it is and when it's available. We only offer technical support through email. Keep in mind that we use third-party suppliers and hosting partners to offer the necessary equipment, software, networking, storage, and related technology needed for the service.
You're not allowed to change or hack the service. Also, you can't alter another website to falsely suggest that it's linked to our service or our company. You agree not to copy, sell or use any part of the service without our written permission.
We can remove content and accounts that we believe are illegal or break any party's intellectual property or these terms of service. If you verbally, physically, or in writing abuse or threaten any service customer, company employee or officer, we will close your account immediately.
If you're using our service way more than the average customer, we might temporarily disable your account. We'll try to contact the account owner before we take any action, except in rare cases where the level of use could affect the service for other customers.
We can't promise that the service will meet your specific needs, be uninterrupted, timely, secure, or error-free, or that the results from using the service will be accurate or reliable. We also can't guarantee the quality of any products, services, information or other material you get through the service, or that any errors in the service will be fixed.
You understand and agree that we're not responsible for any direct, indirect, incidental, special, consequential or exemplary damages. This includes loss of profits, goodwill, use, data or other intangible losses, even if we've been told about the possibility of such damages. This could result from:
• Using or not being able to use the service
• The cost of getting substitute goods and services resulting from any goods, data, information or services bought or obtained, or messages received or transactions entered into through or from the service
• Unauthorised access to or alteration of your transmissions or data- Statements or conduct of any third party on the service
• Any other matter relating to the service
If we don't exercise or enforce any right or provision of the terms of service, it doesn't mean we've given up such right or provision. These terms of service make up the whole agreement between you and us and govern your use of the service. They replace any previous agreements between you and us (including any previous versions of the terms of service).
If you have any questions about the terms of service, you can email us at firstname.lastname@example.org. Any new features that add to or improve the current service, including the release of new tools and resources, will be subject to the terms of service. If you keep using the service after any changes, it means you agree to those changes.
If you're not happy with the service you first bought from us, you can cancel it. To do this, you need to write to us within 30 days of your first order (we'll call this the "refund period"). If you cancel within this time, we'll give you back the money for the part of the service you haven't used yet. This will be the same amount you've already paid us for this period of your subscription, unless the law says we need to give you a different amount. We'll give you the refund in the same currency you paid us in.
This refund only applies to the first time you buy the service. It doesn't apply to any other purchases, upgrades, changes, or renewals of the service. Please note that we can't refund any differences caused by changes in currency exchange rates or any fees that third parties have charged you, like wire transfer fees. After the refund period, you can't get a refund for paid subscriptions.
If we think you're cancelling in bad faith or to avoid paying for a service you've actually used and enjoyed, we can refuse your refund request, as long as the law allows us to.
Service Level Agreement.
Our Service Level Agreement (SLA) promises that our service, Blue, will be up and running 99.9% of the time. This means it might be unavailable for about 9 hours in a year. If we need to do any planned maintenance that might cause downtime, we'll try to let users know beforehand. We'll also do our best to schedule this maintenance during times when not many people are using the service. Our support team will try to respond to all questions and issues within 24 hours.
We're proud to offer "unlimited" file uploading, but with a few sensible rules to make sure everyone gets a fair service:
• Review of High Usage: If your account is in the top 5% for data use or bandwidth, especially for public link sharing, we'll need to take a closer look. Remember, our service is for sharing files with clients and vendors, not for public distribution on forums or social media.
• Storage Management: Files not accessed for over 30 days move to slower storage. This helps us manage costs, but may mean these files open a bit slower.
• Responsible Uploading: Only upload files you're allowed to. Uploading private data of others without consent is a no-go.
• Absolutely No Illegal Content: Uploading viruses or anything illegal (like child pornography) is a serious offense. We'll have to terminate your account immediately if this happens.
• What Happens if Rules are Broken: If there's a policy breach or your usage affects our system's stability, we might need to temporarily suspend your account, limit your service, or take other steps. We'll try to chat first, though.
At Blue, we deeply respect your privacy. Every piece of information you upload is treated with the utmost confidentiality. We do not examine or screen your data before you upload it, ensuring your privacy is maintained from the moment you choose to use our service. However, in rare cases where a government agency legally demands access to your data with a court order, we may be required to comply. It's important to note that once you delete a file from our system, it's irrevocably removed, making it inaccessible to both you and us. Furthermore, we ensure that the visibility of your data is restricted solely to those individuals whom you have explicitly included in your specific projects. This means that no one outside of your organization’s account will have access to your information on Blue, safeguarding your data from external views. The only exception is when you decide to turn on Public Link sharing which enables anyone with the link to a specific file in Blue to be able to download it.
Changes of Services.
The Company reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, any part of the Service with or without notice.
Prices of all Services are subject to change upon 30 days notice from us. Such notice may be provided at any time by posting the changes to the Service itself.
The Company shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.CopyrightAll content posted on the Service must comply with international copyright law.
We claim no intellectual property rights over the material you provide to the Service. All materials uploaded remain yours.
The Company does not pre-screen content, but reserves the right (but not the obligation) in their sole discretion to refuse or remove any content that is available via the Service
All content posted on the Service must comply with international copyright law. We claim no intellectual property rights over the material you provide to the Service. All materials uploaded remain yours. The Company does not pre-screen content, but reserves the right (but not the obligation) in their sole discretion to refuse or remove any content that is available via the Service
The Company reserves the right to promote the fact that an organisation is using Blue by displaying your organisational logo, as derived from the website associated with your email address used in Blue, in its marketing materials. This includes, but is not limited to, use on our website, in printed materials, and in email communications. By signing in or up to Blue, you expressly consent to such use. The use of your organisational logo is intended solely to denote you as a customer or user and does not constitute an endorsement of Blue by your organisation. If you wish to opt out of this usage, please notify us in writing at email@example.com . The Company shall not be liable for any claim arising from the use of your organisational logo in accordance with these terms.
Third Party Processors.
We limit data sharing where possible, and will never use or sell your data for commercial reasons. We only share your data in order to operate or improve the service (i.e. the use of Analytics software to better understand how our customers use Blue, to further improve The Service).
Find below the following companies with who we share data points with:
• Google (Fabric Crash Reporting, Location Services, Google Play Store)
• Amazon (Infrastructure)
• Stripe (Payment & Subscription Data)
• Apple (iOS & App Store Data)
• AppSignal (System Monitoring)
• Facebook (Advert Attribution Tracking)
• Render (Infrastructure)
• Cloudflare (DNS)
• Microsoft (Analytics)