Transform your support operations with flexible ticket management, intelligent routing, and real-time SLA tracking.

Teams resolve 3M+ tickets annually in Blue

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Tickets from anywhere, routed instantly.

Create tickets via forms, email, API, or QR codes on equipment. Intelligent automations ensure every ticket reaches the right team member based on type, priority, or custom rules.

See also
mutation CreateServiceTicket {
  createTodo(
    input: {
      title: "Server outage in data center"
      description: "<p>Primary web server experiencing intermittent connectivity issues since 2:30 PM EST.</p>"
      placement: TOP
      duedAt: "2025-01-15T17:00:00Z"
      assigneeIds: ["user_it_admin"]
      tags: [
        { title: "Critical", color: "#ff4b4b" }
        { title: "Infrastructure" }
      ]
      customFields: [
        {
          customFieldId: "Priority"
          value: "High"
        }
        {
          customFieldId: "Category"
          value: "Infrastructure"
        }
        {
          customFieldId: "Customer Email"
          value: "admin@company.com"
        }
        {
          customFieldId: "Office"
          value: "New York HQ"
        }
      ]
    }
  )
}

Never miss an SLA again.

Track time in each stage, monitor response times, and visualize performance with real-time dashboards. Know exactly where bottlenecks occur and optimize your workflow.

Your support process, your way.

Design your perfect ticket structure with custom fields, statuses, and workflows. No rigid templates—build exactly what your team needs. Color-code priorities, add tags for escalation, and create the ideal ticket lifecycle.

Keep everyone in the loop, automatically.

Automated email updates notify customers at each stage. Reduce follow-up inquiries and improve satisfaction with proactive communication. Set up custom email templates for different ticket types and statuses.

Communication features

Ready to get back to work? Start resolving tickets faster.

Frequently asked questions

Most teams are operational within 30 minutes. Blue comes with flexible templates you can customize, or build your ticket workflow from scratch. Our visual workflow designer makes it easy to match your existing processes.
Yes, Blue supports data import via CSV files or our API. You can bring over your ticket history, customer information, and maintain continuity in your support operations.
Blue's forms feature generates QR codes that link directly to ticket submission forms. Place these codes on equipment, in facilities, or anywhere customers need support. Scanning opens a mobile-friendly form to submit tickets instantly.
You can add customers to your Blue portal with custom permissions to view only their tickets. They'll receive automatic email updates at each stage, keeping them informed without constant follow-ups.
Track resolution times, first response times, agent performance, tickets by category, SLA compliance, and more. Blue's real-time dashboards update automatically, and you can export data for compliance and deeper analysis.
Create automation rules to route tickets based on type, priority, customer tier, or any custom field. Tickets can be auto-assigned to specific agents or teams, with escalation paths for high-priority issues.
No, Blue handles virtually unlimited tickets without performance degradation. Our infrastructure scales with your needs, whether you're managing hundreds or millions of tickets annually.
Use reference fields to link related tickets together, creating a complete view of interconnected issues. File attachments and comments keep all relevant information in one place.
Yes, integrate with email through Make or Zapier to create tickets from incoming emails. Send automated email updates to customers and use our API to connect with chat systems, phone platforms, and other channels.
There's no additional cost for external customers submitting tickets or accessing their ticket status through your portal. You only pay for internal team members who manage and resolve tickets.

AI Assistant

Responses are generated using AI and may contain mistakes.

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